Revolut is facing severe issues as an extensive service outage has caused disruption among its customers, with reports citing not only app malfunctions but also an inability to complete card payments at physical stores. Reports of problems are recorded in the United Kingdom, France, and Spain, while it remains unclear how widespread the outage is. The company confirmed that it is facing a technical issue and announced that its engineers are working to restore services, without the causes of the malfunction being made known so far.
The company's announcement
The company announced that it is aware of the problems and is working on their restoration. "We are currently experiencing a service outage affecting multiple features, resulting in certain services being inaccessible," it stated in an announcement posted on platform X. "Our engineering team is actively working to restore full functionality as soon as possible. We thank you for your patience and apologize for any inconvenience this may have caused."
User complaints
Revolut received a flood of complaints from users on social media, who reported that they were unable to make payments or transfer money, thus facing various issues with their transactions. Remarkably, unlike many other cases of banking service outages, users reported that their debit cards had also stopped working, resulting in an inability to complete payments even in physical stores.
Reports of problems in various countries
Problems were recorded from various parts of the world, with users in the United Kingdom, France, and Spain reporting issues with service operations. It is not clear whether the outage affects all Revolut customers. The app maintains a system status page on its website. However, at the time of publication of the original text, that specific page displayed all systems as "operational," despite reports of problems.
From international payments to a global digital bank
Revolut is headquartered in the United Kingdom and was initially promoted primarily as a way for customers to make payments worldwide without paying the usually high fees associated with traditional banks. As occurred with many other fintech companies, it began as a service operating mainly through an app, but gradually expanded toward more traditional banking services. Today, it operates as a bank in more than 30 countries. According to data published by the company itself, it possesses more than 80 million retail customers worldwide, as well as more than 800,000 business clients. Last year, its revenues reached 4.52 billion pounds, while its profits stood at 1.3 billion pounds.
www.bankingnews.gr
Σχόλια αναγνωστών